When you place an order or book accommodation, we collect your name, e-mail address, mailing address, phone number and credit card information. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
Use of information
We will use personal information about you for a number of purposes, including:
- to advise you of any changes or problems with your hotel and/or restaurant booking, or gift voucher order
- to help us to administer accounts, services and products which we offer
- to help detect fraud or loss
- to advise you if you have won any competition or prize giveaway
- to write to you (including electronic mail) or to telephone you (including SMS) with information about our services or products or offers. This information is sent to you normally via electronic mail in the form of an e-newsletter more than once a month.
To change the personal details we hold about you, visit your profile, or write to us at the address at the bottom of this page.
Disclosure of information
We do not sell or disclose your personal information to other companies without your prior consent. We do not sell mailing lists to third parties. If you do not wish to receive our newsletter, you can unsubscribe or amend your preferences by writing to us at the address at the bottom of this page.
Protection of information
We maintain strict security measures in order to protect personal information. This includes following certain procedures, for example encrypting data on our websites in order to ensure compliance with all applicable legal requirements.
If you communicate with us via the internet then we may occasionally use email to contact you about our services and products. When you first provide personal information to our website we will normally give you the opportunity to indicate whether you would prefer us not to contact you in this way. However, you can always send us an email at any time to change your preferences.
Cookies are small pieces of information that are stored on your computer's hard drive by your browser. These allow us to store your account information and provide features to make browsing and booking hotels on our website easier. Most browsers allow the cookie function to be turned off. If you want to know how to do this look at the help menu on your browser.
Combe House Hotel Ltd
Tel: 01404 540 400
We may amend this policy from time to time, in which case the amended version will be published on our website. This policy applies to personal information held about individuals. It does not apply to information we hold about companies and other organisations.
This website may contain links to other websites. Such links are provided solely as a convenience for you. Combe House Hotel Ltd is not responsible for the security practices of such websites.